FAQ


We thought you might have some questions...

Shipping

How long will it take for my plant to ship?

  • Due to delays with Canada Post there may be delays that we cannot control with the postal service. Please keep this in mind when you are ordering plants. Please be patient and check your tracking number for updates. If there are issues please contact us.
  • We send shipments out every Monday in a large batch to ensure that they have the maximum amount of business days in the mail. Orders for Monday must be placed before 7PM on Sunday the night before.
  • In case of a holiday on Monday, your order will go out on the following Monday. In this case we may hold your order for almost 2 weeks before it is shipped. We will send you an email if this is going to happen.
  • We are not responsible for lost or stolen packages.
  • Please note we are not responsible for packages returned to us by the carrier due to incorrect or incomplete address or delivery information.

What shipping providers do you use?

  • We offer two different providers; Canada post and Fed Ex.

How do I choose FedEx shipping?

  • To use FedEx please leave us a message at check out. Pay for regular shipping and we will contact you within 24 hours with options for upgraded shipping. You will have an option to send a shipping top up via pay pal or electronic funds transfer.
  • If we have not received the top up funds by 7PM on Sunday evening we will send the package by Canada Post.

What should I expect when I get my plant?

  • Your order will be packaged with care by us at our Plant Bro headquarters. All plants are inspected thoroughly for any signs pests or disease before it is packed. Plants always go out looking healthy.
  • Plants are alive, they breathe air and photosynthesize, in order to do this they need sunlight, air and water. These three things are missing when the plant is traveling.
  • When you unbox your plants please remember that they have been in a box for approximately a week if not longer. Imagine if you were in a box for a week. 
  • Your plants may initially look like a hot mess and they may even lose a couple of leaves.  Inspect your plant closely.
  • Always quarantine any plants for 2 weeks when bringing them into your house as a common practice.
  • Give your plant a drink if it needs it, place it in a spot where it will receive the conditions it needs and monitor it.
  • 2 weeks is the minimal amount of time it will take for your plant to acclimatize to your environment and recover from shipping. Some plants may take longer or bounce back quicker this depends on the species.
  • Our photos are a for reference only unless otherwise specified. You will receive a healthy plant in the pot size specified in the description it will not be identical and it may have a brown spot or two this is completely normal and does not always indicate death or disease. There may be some transportation damage during it's travels it is to be expected. 
  • Love your new plant baby and it will love you back!
  • As always we strive to assist you in success with your new plants if you have questions or concerns please get in touch with us.

     

      Plant Care

      Does my plant need any special care after shipping?

      • Yes! Plants do not like being in a box, it will take some time for them to recover. Please review the section above "what to expect"

      How do I care for my new plant?

      • If you have any questions about how to care for your plant or you run into trouble with your new plant. You can reach us through messenger on our website or you can send us an email to info@plantbro.ca and we would be delighted to assist! 
      • We encourage you to do some research on the plant species you are purchasing so that you will have the most success at caring for your new arrival. This will give you an advantage on what to expect when your plant baby arrives so that you are fully prepared for plant parenthood.

      I found a bug eeeek!

      • At Plant Bro we take as many measures as possible to mitigate pest issues. This is always a top priority because bugs are gross!
      • Where there is dirt, there are bugs this is one of the reasons why it is important to monitor your plants closely. Even an established plant in your home for years can spontaneously become infected. Bugs are everywhere they come in on your shoes, pets and clothes once in your home they can easily attach to plants where they have no natural predators.
      • Quarantine any new plant you bring into your home.
      • We are not responsible for pests found on plants that have been shipped.
      • If you have found a pest please contact us for assistance on recommendations for combating the pest in question.

      Returns & Exchanges

      • We handle returns and replacements on a case-by-case basis with your happiness in mind. If you're not happy with your recent purchase, please email us at info@plantbro.ca 
      • Please note we are not responsible for packages returned to us by the carrier due to incorrect or incomplete address or delivery information.